What it does. A governed AI knowledge workspace that turns scattered documents, databases, and institutional memory into cited answers and safe automated actions. Teams get answers they can verify, plus agentic workflows whose actions pass through approval gates before anything happens.
Complexity. Very high. It combines multi-tenant workspaces with RBAC, two-stage retrieval with calibrated cross-encoder re-ranking, governed organizational knowledge with human review queues, and agentic workflows with approval gates, and each of those is a hard problem on its own before they have to coexist.
Experience it took. Retrieval engineering and re-ranking, RBAC and multi-tenant security modeling, governed-knowledge workflow design, agent tooling over MCP with OAuth-gated actions, and model-agnostic LLM integration spanning local and hosted providers.